This chapter builds on what we heard through the inquiry engagement process. Early on in the Inquiry, we consulted Judge Ken Mason who chaired the last major mental health inquiry (in 1995–1996). “Listen to the people”, he said. “They will tell you what to do.” It was sage advice.
Our thinking is informed by the wealth of submissions we received, and by a stocktake of evidence and information from a variety of government and non-government agencies, as well as previous investigations, reviews and reports. In some areas, we commissioned supplementary data analysis.
We did not investigate the details of funding, service delivery or contracting arrangements. Instead, we deliberately focused on the underlying problems and the strategies needed to fix them – as well as identifying what’s working well and can be built on. We are confident in our findings, which reflect the clear messages we heard and read.